Shipping Costs

All orders to the UK of £5 or more are shipped free via 2nd class Royal Mail. International orders of value £50 or more are shipped free via Royal Mail Airmail (or economy courier service where the weight is more than 2kg).  Both of these options are via a service that provides a unique traceable reference but are not tracked from source to destination.  For a fully tracked service, upgrades to an express tracked and signature on receipt service (both UK and Worldwide) can be selected in the checkout.  There is a supplementary change for this upgrade.

Order Dispatch

We aim to dispatch all orders within 1 business days; during Monday to Friday, we dispatch every day so it is likely to be less than 24 hours. There may be a slight delay at weekends and UK Public Holidays.

Delivery Services

UK Standard - "Royal Mail Second Class" service can take between 2 and 4 days. If your order has not arrived within a week of posting, please contact your local sorting office to see if an item is being held for you. Please note that the Royal Mail do not allow compensation claims until 15 working days have elapsed after the posting date. In this rare event, we are bound by this condition and will send replacements after the elapsed time.

UK Express - "Royal Mail First Class Signed For" service is a 1, occasionally 2 day service. If your order has not arrived within 3 days of shipping, please contact your local sorting office to see if an item is being held for you. Please note that the Royal Mail do not allow compensation claims until 15 working days have elapsed after the posting date. In this rare event, we are bound by this condition and will send replacements after the elapsed time.

international Standard - "Royal Mail Airmail" service to Europe is approx. 3-5 days and 5-7 to Africa, Americas, Asia and Australisia.  For larger, heavier orders, a courier may be used instead where service times may be 5-7 days for Europe and 7-10 days elsewhere.

international Tracked and Signed - "Royal Mail international Tracked and Signed" service to Europe is approx. 3-5 days and 5-7 to Africa, Americas, Asia and Australisia.  For larger, heavier orders, a courier may be used instead where service times may be 2-4 days for Europe and 5-7 days elsewhere.

Tracking

If you select the free shipping option (on orders over £5 UK and £50 International), your package will have a unique traceable reference but it is not a trackable one.  For a fully tracked service, please upgrade to the express option for a small surcharge.

Damage in the Post

If your order arrives damaged, please contact us immediately. We will send out a replacement at our cost and will make the necessary claim against the carrier at our risk. Please note that many carriers will contact the addressee to confirm the damage and you may be required to sign a declaration.

Customer Collection

We have no retail premises and therefore collection is not offered.